Tile Giant

Email Marketing Strategy | Design | eCommerce Automation | Customer Segmentation

With over 90 stores nationwide, Tile Giant provides thousands of lines to both consumers and the trade to suit all styles of homes and budgets.

The Brief

After a busy few years of upheaval including a 50 mile relocation of their offices and warehouse to a new premises and migration to a new Magento 2 website, we’ve helped to overhaul their digital presence through on-site content, SEO and helped build their email marketing strategy from the ground up using Dotdigital to complement their strong omnichannel presence.

The challenge

Mobilise Tile Giant’s growing trade and retail database using Dotdigital’s email and SMS platforms.


average open rate


revenue in first 12 months


conversion rate


To get Tile Giant started on the platform we created 3 workflows to engage customers, drive traffic back to the website and generate more conversions using custom designs based on their website’s look and feel.

The first was a three-step abandoned basket campaign following up after a checkout or basket was abandoned, experimenting with discount codes and incentives as well as content and subject lines.

The second workflow implemented was to follow up with customers who had purchased a free sample tile.  These were historically never followed up from and relied on the customer to return to the website and complete their purchase.  We segmented customers who had placed an order containing a sample tile and sent a series of emails, leaving enough time between to allow for postage.

The third workflow was a simple welcome and double opt in campaign.  The first email asks the user to confirm their subscription, before receiving information on the latest trends, offers and store news in subsequent messages.

As the COVID-19 lockdowns began to lift, Tile Giant provided messaging around encouraging tradespeople back to work with tips on how to market their business, how to keep safe based on Government guidelines and take advantage of the latest trade specific offers.

A mix of SMS and Email messaging was sent out to the trade database to help them get back to work.  We saw a 10% increase in users visiting the website from email, a 20% increase in visitors using the on-site store locator functionality and open rates of around 25%.

We’re now building out more in-depth segmentation to provide more specific content to traders about their local store, target customers with tailored offers and build out a separate welcome flow to cater just for the Trade Rewards customer group.

Why was it successful?

In the first six months – around £74,000 in revenue was tracked.  In the first twelve months – around £240,000 in revenue was tracked.  During the four month peak of COVID-19 – this reached £126,000 as demand for samples soared.

Open rates are consistently between 40-50% and click rates are consistently between 15-25% for each workflow. A once under-utilised acquisition channel is now accountable for over 5% of monthly revenue, with an 8.00%+ conversion rate.


We use a whole host of different tools and platforms to deliver to best results to our clients

Magento 2

Arguably the most powerful and popular commerce platform on the internet, Magento 2 provides a framework to allow merchants to build exceptionally high quality storefronts to drive more conversions than ever before


Our favourite SEO toolset which tracks keyword rankings, monitors crawl issues and provides insight into competitor website data to help us grow client accounts by uncovering otherwise missed opportunities


Baked into Magento 2, Dotdigital is a powerful omnichannel marketing tool that pairs exceptionally insightful customer data with intuitive design to drive engagement and conversions from email, SMS and more

What next?

If you’d like to find out how our team of accredited paid search specialists can help you significantly grow your online revenue, we’d love to hear from you.

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