Local Service Ads from Google are a brand new feature in the UK which helps small businesses such as plumbers and electricians reach customers looking for their services in the local area.
Google Local Service Ads have been around for a few years now, first launching in 2015 available in the US, Canada but is now available in the UK too.
When you sign up, you’ll be asked to provide your business information, such as your business hours, service area, and services offered. This information is used to generate your business profile. Your ad will show a preview of your business profile as shown below.
Unlike Google Ads, because you are selecting categories and not specific keywords, you can’t pick exactly what your ads will and won’t show for. This may not be a big issue for some companies because you aren’t paying by the click. Every Local Service Ad includes past customers’ ratings & reviews to help you earn trust.
Google fully supports Local Service Ads for the following industries:
*Not all services are supported in all markets.
According to Google, some of the factors that determine how your Local Service Ads rank include:
Google attempts to evenly distribute your budget throughout the day and week. This means that they may lower your rank so you do not get leads all at once and spend all of your advertising budget early in the day or week.
Unlike Google Ads, you don’t get charged per click for these ads. You pay per “lead,” which Google considers when your customer:
How much you pay per lead is determined by your industry and location ranging from less than £10 to over £100 for some businesses. In our experience, we’ve found that the cost per lead tends to be more than we’ve seen in standard Google Ads, so this is worth bearing in mind.
The Google Guarantee badge is available for businesses that pass a Google screening and qualification process through Local Services Ads. Beyond just catching the user’s attention on a busy SERP, this allows businesses to benefit from Google’s powerful endorsement. See, users trust Google’s, and its recommendation is backed by more than reputation; The Google Guarantee protects unsatisfied customers for jobs booked through Local Service Ads with a lifetime cap for coverage of £1,500.
Local Service Ads appear for searches with specific local qualifiers e.g. “plumbers near me” or “boiler repair service”. They are also triggered by proximity to your business on mobile devices but don’t seem to be tied to geographic qualifiers such as “plumber in Stafford”.
Unlike standard Google search ads, advertisers pay on a cost per lead basis and don’t select keywords associated with their campaigns. You simply supply your business information to Google, select your industry category and budget, and flip the switch.
Clicking on an ad either on a mobile device or computer directs the user to a business profile page, rather than directing users to your website or landing page. The profile page contains a list of elements associated with your business – business name, Google Reviews ranking and a brief bio that includes the services you offer.
Like the sound of them? Here’s how you can set them up:
Google’s Local Service Ads are only available for certain industries in select markets (both of which are outlined above). To find out if you can connect to your customers with Local Service Ads, first you need to confirm your business type and location.
If you’re eligible, you’ll be guided through creating an account to manage your Local Service Ads. They are managed separately from the ads you create in Google Ads, so you’ll need to create a new account.
Next, you will need to update your business profile. Your business profile will determine which jobs are matched to your Local Service Ads. Be honest about what kind of services you can perform as well as which areas you want leads in, as you’re agreeing to potentially pay for any match leads.
From your business profile, you can edit:
At this point, you may be asking yourself if Local Service Ads are worth the trouble, particularly if you’re already running Google search ads and the answer is, resoundingly, yes. A 2018 study by BrightLocal found that Local Service Ads accounted for nearly 14% of all SERP clicks. In a search environment where zero-click searches dominate the results, this is a pretty significant number. Additionally, there is evidence that Local Service Ads increase clicks to all paid results when they’re present. The BrightLocal study found that when present, about 25% of all clicks in the search results go to paid results vs 14% of clicks when they aren’t present.
Still not convinced? Here are a few more of our top benefits found with running Local Service Ads:
Local Service Ads can also significantly impact clicks to organic results, with the number of clicks to organic results dropping by about 44% in the presence of Local Service Ads. This is an important phenomenon to consider if your business ranks well organically and you rely on organic traffic.
If you would like to have a chat about using Google Local Service Ads or your SEO strategy, drop us a line and we’d be happy to help.
Drop us a line on 01785 279985
Send us an email firstname.lastname@example.org
This could be the beginning of something big